Privacy Policy
Privacy Policy
Last updated: May 2026
Privacy Commitment
At Physio Therapy Yoga, we are committed to protecting your privacy and handling your personal and health information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and relevant health records legislation.
This Privacy Policy explains how we collect, use, store, and disclose your personal and health information, including our use of AI-assisted clinical documentation tools such as Heidi Health (“Heidi AI”).
What Information We Collect
We may collect personal and health information including:
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Name, date of birth, address, phone number, and email
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Emergency contact details
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Medical history and current health conditions
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Referral letters, imaging, and reports
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Treatment notes and clinical observations
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Payment and billing information
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Information provided during consultations, assessments, and classes
Information may be collected:
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Directly from you
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From referring practitioners or other healthcare providers
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From Medicare, private health insurers, or other third parties where relevant to your care
How We Use Your Information
Your information is used to:
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Provide physiotherapy, yoga therapy, rehabilitation, and related health services
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Maintain accurate clinical records
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Communicate with you regarding appointments and care
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Process payments and insurance claims
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Coordinate care with other healthcare providers where appropriate
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Meet legal, regulatory, and professional obligations
We only collect information reasonably necessary for your care and practice operations.
Use of Heidi AI
Our practice may use Heidi Health, an AI-assisted clinical documentation tool, to assist with creating clinical notes during consultations.
How Heidi AI Works
Heidi AI may:
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Transcribe parts of consultations
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Generate draft clinical notes or summaries
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Assist practitioners with documentation efficiency
All clinical records are reviewed, edited, and approved by the treating practitioner before being saved to your file.
Privacy & Security
We take reasonable steps to ensure your information remains secure when using AI-assisted tools.
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Heidi AI is designed for healthcare environments and uses encrypted systems and secure data handling practices.
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Information processed through Heidi AI is used only for clinical documentation purposes.
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We do not use your information to train public AI models.
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Access to patient records remains restricted to authorised personnel involved in your care.
You may request that AI-assisted documentation not be used during your consultation. Please advise your practitioner if you would prefer this.
Disclosure of Information
We may disclose your information:
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To other healthcare providers involved in your care
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To Medicare, private health insurers, or compensation schemes where legally required
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When legally required (for example, by subpoena or mandatory reporting obligations)
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With your consent
We do not sell or rent patient information to third parties.
Storage & Security
Your records may be stored electronically and/or in paper form.
We take reasonable steps to protect your information from:
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Misuse or loss
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Unauthorised access
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Modification or disclosure
This includes secure practice management software, password protection, restricted access, and secure disposal procedures.
Access to Your Information
You may request access to your health information by contacting the practice.
In some circumstances, access may be limited in accordance with Australian privacy laws. Reasonable administrative fees may apply for copies of records.
If you believe information we hold is inaccurate, please notify us so it can be corrected.
Website & Digital Communication
If you contact us via our website, email, newsletters, or online forms, we may collect information you voluntarily provide.
Electronic communication carries some risk, and while we take reasonable precautions, complete security of online transmission cannot be guaranteed.
Cookies & Analytics
Our website may use cookies or analytics tools to help improve website performance and user experience. This information is generally de-identified and not linked to your clinical records.
Complaints
If you have concerns about your privacy or the handling of your information, please contact us directly.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner
Website: OAIC Website
Contact Details
Email: aj@physiotherapyyoga.com.au
You may wish to have this policy reviewed by a healthcare lawyer or privacy professional to ensure it fully matches your practice systems, consent processes, and the latest obligations around AI-assisted documentation in Australia.
Your consent
By using this site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on this site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.